New DiDi Travel Feature

Flexibility to choose your driver

We’re excited to announce that we’re trialling a new DiDi Travel feature - giving you the flexibility to choose your driver!

With this new feature, you’ll have the freedom to choose which driver you want to take your trip. When you request a DiDi Travel ride, drivers can “bid” on your trip and offer their price; the starting point being the Base Fare set by the app (which will be lower than DiDi Express). You’ll then get to decide how much you’ll pay for your ride based on the bids you receive.

The choice is yours

Choose a driver based on their bid, estimated arrival time, Star Rating or even their vehicle type (don’t worry, we won’t judge). 

Find out more below.

How it Works

1. Request a Travel Ride

Enter your destination in the ‘Where to?’ bar of your DiDi Rider app and select the ‘DiDi Travel’ option.

2. Take your Pick

Available drivers will receive your request and offer their price based on the Base Fare set by the app. You have the ability to choose which driver best suits you.

3. Happy Riding

Once you’ve decided, tap ‘Accept’ and you’re on your way!

Why you’ll love this feature

• Freedom to choose your driver

• Drivers keep up to 90% of all trips

• Enjoy even lower base fares than DiDi Express

Frequently Asked Questions (FAQ)

1. Do I receive the same service with DiDi Travel?

Yes, you’ll still enjoy the same great drivers, vehicles, and features as you do with all our other products. 

2. Why is my trip fare lower or higher than the original Base Fare shown?

The Final Fare is the fare you selected from the list of driver bids. When you request a trip, you’ll see the Base Fare provided. Drivers will then make bids. Once you accept an offer, that is the final price you will pay for your ride.

3. I cancelled a trip, why did a Cancellation Fee apply?

Our Cancellation Policy is the same for DiDi Travel as our other services. Cancellations Fees are in place to keep things fair for all users. Keep in mind that each city has its own cancellation rules. For details, please visit our Cancellation Policy available in the DiDi Rider app.

4. Can I change my route or destination during a DiDi Travel ride?

No, you cannot change the route or destination of a DiDi Travel trip. This is because the fare is based on what was agreed between the rider and driver.

5. How do I request a DiDi Travel ride?

Enter your destination in the ‘Where to?’ bar of your DiDi Rider app and select the ‘DiDi Travel’ option.

6. When can I request a DiDi Travel ride?

Any time! This service is available 24/7.