Drive Safe
We look out for each and every member of our community to ensure all drivers and riders feel comfortable, respected, and at ease, while using the DiDi app.
Drive Safe
We look out for each and every member of our community to ensure all drivers and riders feel comfortable, respected, and at ease, while using the DiDi app.
Below are some of the features that you have available on the DiDi Driver app
SOS Emergency Button
With the tap of a button, you can contact law enforcement and emergency services.
Share your Trip
Our live GPS tracking allows you to share your itinerary with your family and friends.
24/7 Incident Response
Contact our specifically trained Incident Response team through email.
Private Numbers
When a rider and driver contact each other regarding a trip, whether that be before or after, both phone numbers will be anonymized.
Unmatching
If you think that any of your riders were not up to standard you can now unmatch with them so you will never receive a trip request from them again. Please remember if there was a serious incident to report it to us.
Partnering with Law Enforcement
DiDi will assist law enforcement agencies with all investigation requests. Helping the police helps to keep our community safer.
Listening to our Community
Our community is powered by self-reflection. We are always looking for opportunities to improve. We use such listening tools as regular safety surveys, our customer service channels, the Driver Advisory Council, focus groups and other research methods to ensure the features and procedures we create are fit for you.
Would you like to drive with DiDi?
Take home more of the fare with DiDi’s industry-leading low Services Fees and additional bonuses.
DiDi Latest Updates
Community Guidelines
We want to look out for each and every member of our community. The following guidelines are meant to ensure that drivers and riders will feel safe, respected, and at ease while using the DiDi app.
Ride safe, arrive safe.
We are committed to looking out for each and every member of our community to ensure all drivers and riders feel comfortable, respected, and at ease, while using the DiDi app.
COVID-19 | Ride Safe, Ride Kind.
To help drivers maintain their earnings during this period when people are travelling less, we have lowered our services fee.
COVID-19 | Ride Safe, Ride Kind (Returning from overseas travel)
As per Australian Government regulations, from 11.59pm on Saturday 28 March, all returning overseas travellers are required to quarantine.
COVID-19 | Drive Safe, Drive Kind (Driver-Partners)
At DiDi we are committed to safeguarding you and the wider driver-partner and rider community during this period of uncertainty. Find below the steps we are taking to support your wellbeing and financial security.
