If you’ve lost an item, you can report this to DiDi Support using your DiDi-Rider app.
Alternatively, you can contact our support team at help.rider@au.didiglobal.com. Please have your trip details ready, so we can quickly contact your driver to arrange the prompt return of your item.
DiDi is currently available in the following cities:
VIC:
Melbourne
Geelong
Shepparton
Bendigo
Ballarat
QLD:
Brisbane
Gold Coast
Sunshine Coast
Toowoomba
Hervey Bay
Gladstone
Rockhampton
Mackay
Townsville
Cairns
Bundaberg
NSW:
Sydney
Wollongong
Central Coast
Newcastle
Port Macquarie
Coffs Harbour
Wagga Wagga
SA:
Adelaide
WA:
Perth
Bunbury
Busselton
ACT:
Canberra
Don’t see your city?
Head to our Facebook page for regular updates on where we’re launching next.
To cancel your request, tap ‘Cancel Trip’ on the lower-left of the screen. Don’t forget! You’re not able to cancel once the trip has started.
We’ve also got Cancellations Fees in place to keep things fair for all users. Please keep in mind that each city has its own cancellation rules. For details, please visit our Cancellation Policy available in the DiDi-Rider app.
Please note: if you’re running a little late, we recommend contacting the driver to let them know.
When your trip ends, a receipt will be automatically sent to your registered email address.
Don’t forget to check your spam / junk folders if you find you aren’t receiving them!
Your DiDi account also includes trip history of every ride you’ve ever taken. To view your receipts:
Select ‘My Trips’ from the app menu
Select a past trip
You can review the receipt, tax invoice, as well as other trip details
When your trip is complete, you’ll be asked to rate your driver’s service between 1 and 5 stars. We encourage riders to rate their drivers honestly, as poor ratings may impact a driver’s account. Please ensure to double-check your rating before you submit as it cannot be changed.
When your trip is complete, you’ll be asked to rate your driver’s service between 1 and 5 stars. We encourage riders to rate their drivers honestly, as poor ratings may impact a driver’s account. Please ensure to double-check your rating before you submit as it cannot be changed.
To rate your driver, you’ll just need to follow these 3 simple steps:
Go to My Trips in the sidebar menu
Tap the trip you want to rate
Select a rating between 1 and 5 stars and tap submit!
If you’re having trouble contacting the driver, please remember that they may be driving or unable to answer your call immediately. If this happens, please be patient and try contacting them again later. If you’re still unable to contact the driver, please reach out to our Customer Support team – help.rider@au.didiglobal.com
Once you’ve requested a trip, you’ll see a call icon at the bottom of the screen. When you tap the icon, you can contact your driver directly. For privacy reasons, your real number will not be shown to the driver.
We hope all riders have a safe and pleasant experience during their trip. When a driver signs up with DiDi, they agree to maintain a high standard of professional care and service. If you believe you didn’t receive this, we’d be more than happy to help look into the issue. Simply contact Customer Support, provide your trip details and we’ll review the situation for you.
To view a fare estimate, type in your intended destination in the “Where to” box.
If you want to change the pick up point, please tap the pick up location in the bar on the top of the page then update the address. Once pick up and drop off points have been entered, a fare estimate will be displayed under the vehicle icon.
