DiDi and Velocity have partnered
DiDi and Velocity have partnered to boost your rewards.
Link your Velocity or Virgin Australia Business Flyer account and start earning points on every eligible ride. You can add both and select which account to use per ride*.
You must have a Velocity Frequent Flyer or Virgin Australia Business Flyer account.
If you don’t have an account, you can join for free.
If you link your Velocity Frequent Flyer account, you’ll earn points for yourself. If you link your Virgin Australia Business Flyer account, you’ll earn points for your business.
If you don't have an account, you can join for free.
Open your DiDi app
Tap the icon in the top left, scroll down, and choose ‘Velocity Points.’
Link your accounts
Fill in the required information. You’re now ready to start earning Velocity Points with DiDi. It’s that easy!
If you have a Velocity Frequent Flyer and Virgin Australia Business Flyer account, you can change which account earns points via the Velocity Points tab in the DiDi app.
To earn Velocity Points with DiDi, you must link your Velocity Frequent Flyer membership in the DiDi app before your trip commences. Once linked, you will earn Velocity Points on eligible rides if you have Velocity Frequent Flyer selected as your Velocity Points loyalty program in your customer profile before booking.
In the DiDi app menu, select ‘Velocity Points’
Select the ‘Velocity Frequent Flyer’ option, enter your First Name, Last Name and Velocity membership number as per your Velocity account
Select the ‘Register Now’ button to link your Velocity and DiDi accounts
Each time you ride, to earn Points for yourself, make sure you have Velocity Frequent Flyer selected as your Velocity Points loyalty program in your customer profile before you book.
If the details you entered are correct, your DiDi and Velocity accounts will now be linked and if you have Velocity Frequent Flyer selected as your as your Velocity Points loyalty program in your customer profile before you book, you will earn Points on your next eligible DiDi ride.
Please ensure the details you have entered in your DiDi profile and in the Velocity Points section match your Velocity Frequent Flyer account, including your first and last name and Velocity Frequent Flyer number. If you are still experiencing issues, please reach out to DiDi for support at help.rider@au.didiglobal.com
Velocity members can receive 1 Velocity Point per AUD1 of eligible spend on rides. This includes airport and non-airport rides.
The spend eligible for Velocity Points is exclusive of any GST, value added tax, sales tax or similar taxes, any tolls, airport fees or other third party charges incurred, and any discounts or promotions applied. Points will not be awarded where the amount of the fare has been refunded.
To earn Points for yourself, you must also ensure that Velocity Frequent Flyer is selected as your Velocity Points loyalty program in your customer profile before you book.
As a new DiDi user, you can earn 1,000 bonus Velocity Points by:
Downloading the DiDi App and creating a DiDi account for the first time; and
Linking your Velocity Frequent Flyer membership via the Velocity Points section of the app (make sure you choose the Velocity Frequent Flyer option).
This linking offer is valid from 16 April 2024 to 15 May 2024 inclusive, unless extended.
As an existing DiDi user, you can earn 1,000 bonus Velocity Points by linking your Velocity Frequent Flyer membership in the Velocity Points section of the DiDi app (make sure you choose the Velocity Frequent Flyer option).
Velocity Points will be credited to your Velocity Frequent Flyer account up to 31 days after making payment for your ride or up to 31 days after linking your Velocity Frequent Flyer membership number as a new or existing DiDi user.
If your Points are still not showing in your MyVelocity account after 31 days, please reach out to DiDi for further assistance at Help.rider@au.didiglobal.com
You can only earn Velocity Points on a single linked DiDi account. Once your Velocity Frequent Flyer account and DiDi account are linked you cannot link that Velocity Frequent Flyer account to a secondary DiDi account.
DiDi users can link a Virgin Australia Business Flyer account to their DiDi account, in addition to linking to their personal Velocity Frequent Flyer account. You can then toggle between your Velocity Frequent Flyer and Virgin Australia Business Flyer accounts in the Velocity Points section of your DiDi customer profile each time before you take a ride, depending on which account you would like to earn the Velocity Points. You must make the selection before you book the ride.
Please note you will only earn Velocity Points to either your Velocity Frequent Flyer or Virgin Australia Business Flyer account on a single ride (i.e. you cannot earn both Velocity Points to an individual Velocity account and Velocity Points to your business’ Virgin Australia Business Flyer account on the same ride). This means, if you choose Virgin Australia Business Flyer, only the business will earn the Velocity Points. You won’t earn any Velocity Points for yourself.
Before each ride, make sure you select on the Velocity Points page in the app whether you would like to earn Points to your Velocity Frequent Flyer account or Virgin Australia Business Flyer account. You can only earn with one program per ride. This means, if you choose Virgin Australia Business Flyer, only the business will earn the Velocity Points. You won’t earn any Velocity Points for yourself.
No sorry, only rides completed after you have linked your Velocity Frequent Flyer number to your DiDi account, and where you have selected to earn Points to your Velocity Frequent Flyer account in the Velocity Points section of your DiDi customer profile before booking the ride, will be eligible for Velocity Points earn.
