DiDi Delivery Australia

Affordable, on-demand city-wide delivery

DiDi Rider Australia
DiDi Delivery Phone

Pickup and drop-off

Below you can find the 6 steps necessary to start delivering.

Our Services in Australia

DiDi Express Australia

DiDi Express Australia

Quick and affordable rides for everyday. Up to 2 people. Easy & Affordable.

DiDi Max Australia

DiDi Max Australia

Quick and affordable rides for everyday. Up to 2 people. Easy & Affordable.

DiDi Delivery Australia

DiDi Delivery Australia

Affordable, on-demand city-wide delivery

FAQ Riders

Tap to Go Online to start receiving Delivery requests. Don’t worry, you will still get rideshare (i.e. Express) trip requests as well. All Delivery requests are identifiable by the Delivery badge.

After accepting a Delivery request, meet the customer (sender) at their doorstep or in-store kiosk to identify yourself and pick up the item(s). Be sure to check your app as you may receive additional instructions.

For In-store pickups please ensure you: 

  1. Park in designated spots;

  2. Remove your face mask for verification while in the store;

  3. Follow store member’s directions in an emergency.

Place all item(s) for delivery in a secure place inside your car. Care must be taken to ensure that item(s) do not get damaged or dislodged during the trip. 

When you have arrived at the drop-off location, tap “Drop off Delivery” in the DiDi app to notify the recipient that you have arrived. 

When delivering Alcohol, Tobacco and other age restricted items, the recipient must collect the order in-person – you cannot leave them unattended. In addition, you must:  

  1. Ask the recipient for ID upon delivery and verify that they are over 18 and that the person collecting the item(s) matches the ID. 

  2. If alcohol, check that the recipient is not drunk before handing over the items.

  3. Follow the prompts in the app to confirm the recipient is over 18 and mark the delivery order as complete.  

  4. What if the recipient was underage, had no ID or was drunk? You must refuse to leave the age-restricted item(s) and return the item(s) to the customer (sender). You may be fined significant amounts for delivering alcohol or tobacco to underage people.

     

    Please note:

     

    You will be paid for both the delivery and the return-to-sender trips. 

For Non-age Restricted items: 

  1. Drop off the item(s) to the recipient at the given address. 

DiDi Delivery payments are processed through your DiDi Driver-app at the end of a trip, just like with rideshare.

Level Up on DiDi Advance

DiDi Delivery orders will count towards DiDi Advance – giving you another way to progress through DiDi Advance levels. 

Size restrictions

DiDi Delivery suggests the following limits for delivery:

  • Maximum number of items 6 (bags / boxes)

  • Maximum weight limit of 20kg per item

  • Maximum item volume: 60 x 60 x 60 cm

Delivery drivers may cancel a request if they have difficulty lifting any items, delivery exceeds size guidelines or are asked to pick up prohibited goods.  When accepting a Delivery request, we recommend calling the customer to confirm the type of items (contents, weight, size) being delivered.

delivery restrictions

Prohibited Items

You should not complete Delivery requests that involve or relate to any of the following:

  • Any unlawful, illegal, fraudulent, hazardous, or harmful items or activities, including those relating to weapons and drugs.

  • Any misleading, deceptive, unethical or immoral activities;

  • Any items or activities contrary to DiDi Australia’s values; or

  • Any items or activity that in DiDi Australia’s opinion may cause reputational damage or harm to DiDi Australia.

For a detailed list of prohibited items refer to this link.

Is the list of prohibited items an exhaustive list?

The list of prohibited items is a non-exhaustive list of the types of things that cannot be delivered via DiDi Delivery. You should also exercise your own reasonable judgment as to what is acceptable.

Can I inspect the items before loading it into my vehicle?

You should inspect (but not open) any parcels you collect to make sure they are not damaged.  If they are, before you accept them discuss this with the customer.

What if I feel uncomfortable with handling an item?

If you have any apprehensions or are uncomfortable with handling any items that are not on the prohibited items list, you can contact the customer directly to discuss further.

If you are still apprehensive or uncomfortable, you can inform the sender and cancel the order.

Step 1: Gather all items for Return

The full delivery order must be loaded into your car for return, including the recipient’s non-age restricted item(s). For example: Jane ordered cigarettes and doughnuts. However, upon delivery of the items Jane was unable to show a valid ID. You will then need to return both the cigarettes and doughnuts to the store.  STEP 02

Step 2: Contact Store

Tap on the age verification banner to ‘Contact Store’ and start the returns process with the store. 

Step 3: Get SMS Instructions

You’ll receive an SMS to the mobile number connected to your DiDi account to give you further instructions on your undelivered item(s). STEP 04

Step 4: Return Immediately

In the instance where you receive instructions to return the item(s) to store, ‘Go Offline’ in the DiDi app and follow instructions to return the item(s) immediately.  You will be paid for the return-to-sender trip.

Step 5: Payment for the Return Trip

You will be paid for the return trip and will receive payment in your next weekly payment cycle.

Step 1 Tap the ≡ icon to notify of undelivered item(s)

Locate the phone icon above ‘Customer Support’ to contact the store for instructions. 

STEP 02 To continue, complete the order in app

To proceed with your return tap ‘Complete order’.*In case you are required to return to the store for any reason you will be paid for the return trip in your next payment cycle. 

It is your responsibility to have proper coverage for your delivery trips. Please check with your insurance provider.

We plan to extend this service throughout the country. The initial trial of DiDi Delivery is limited to selected opt-in Driver-partners.

Communication with senders (riders) for Delivery is the same as Express, simply message or call through the DiDi app.

DiDi Delivery is for parcel delivery only and not passenger services. Please select DiDi Express for ridesharing services.

Requests that come through your app will show you if the request is Delivery or Express.

Leave the parcel in a safe place near the drop-off location and message the sender using DiDi’s in-app chat with the details of where you have placed the parcel.

If you are unable to contact the recipient after waiting 3 minutes at the drop-off location, contact the sender (rider) and ask them if they would like to leave the parcel at the drop-off location or return the parcel to the sender by adding the pickup location as a second stop in their DiDi app. If there is a second stop, the app will recalculate the delivery fee.

If you need to inspect the package (eg it is fragile or you think it might be prohibited goods), please ask the sender to show you the contents. If you don’t feel comfortable, don’t accept the package and instead cancel the trip.

Yes, to stop DiDi Delivery requests temporarily, turn off the option through “Trip Settings” anytime in the DiDi-Driver app.

au.stop-delivery.image

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