Your safety comes first. Rider Safety Features.
We continually improve our service and safety standards to ensure an enjoyable rideshare experience for riders.
Riders Safety Features
SOS Button
With the tap of a button, you can contact law enforcement and emergency services. Your location details will also be shown in-app for easy reference.
Unmatch drivers
If you think that any of your drivers were not up to standard you can now unmatch with them so your trip requests are never dispatched to them again. Please remember if there was a serious incident to report it to us.
Share trip
Our live GPS tracking allows you to share your trip with your Trusted Contacts. This can be found in the Safety Toolkit.
Private Numbers
When a rider and driver contact each other regarding a trip, whether that be before or after, both phone numbers will be anonymised.
Hidden Addresses
To protect your personal information, your specific pick up and drop off addresses are hidden after the trip finishes.
Driver Screening
To ensure all DiDi driver-partners are of the highest quality, they’re required to pass a series of safety verifications and background checks prior to driving.
Facial Verification
Facial verification matches a picture of your driver against the approved profile picture to make sure that it is not someone else driving.
TripCheck
If anything unusual is detected during your trip you will receive a notification. If there is a problem our safety toolkit and SOS button will be made available to you.
24/7 Incident Response Team
If you ever feel unsafe during a trip, you can get in touch with our Incident Response Team for immediate assistance.
Trusted Contacts
Add your family and friends as Trusted Contacts to track your live location in a single tap.
Driver Fatigue Prevention
All DiDi driver-partners undertake compulsory safety training before they take their first trip meaning you can ride with confidence.
TripChoice
This feature allows female driver-partners the choice to be matched with only female riders.
Preview Driver
You can view your driver’s info, including their name, profile picture, and Star Rating before your ride starts.
Driver Education
All DiDi driver-partners undertake compulsory safety training before they take their first trip meaning you can ride with confidence.
DiDi Sal
DiDi Sal is a new in-trip safety assistant that works together with existing safety features to help keep you safe.
Audio Recording
Turn on Audio Recording for an added layer of protection. Audio Recording is currently only available in specific states and territories in Australia and New Zealand.
EXCEEDING LOCAL GOVERNMENT REGULATIONS
DiDi enforces all local government regulations. All drivers must pass numerous document verifications and the required background checks including being accredited to drive in the state they are driving in. There are limitations in the DiDi app to how many hours a driver can be driving for to combat driver fatigue. All vehicles must not exceed the set age of the state they are driving in and must pass an initial inspection and their yearly check-ups.
PARTNERING UP WITH LAW ENFORCEMENT
DiDi will assist law enforcement agencies with all investigation requests. Helping the police helps to keep our community safer.
COMMUNITY GUIDELINES
We want to look out for each and every member of our community. The following guidelines are meant to ensure that drivers and riders will feel safe, respected, and at ease while using the DiDi app.
LISTENING TO OUR COMMUNITY
Our community is powered by self-reflection. We are always looking for opportunities to improve. We use such listening tools as regular safety surveys, our customer service channels, the Driver Advisory Council, focus groups and other research methods to ensure the features and procedures we create are fit for you. You can even click here to provide feedback!