We continually improve our service and safety standards to ensure an enjoyable rideshare experience for riders.
The safety of our users is our top priority. While you are on a DiDi trip, wherever you are going you should always know that we have your back.
We take all reports of safety incidents seriously. Our dedicated 24/7 Incident Response team was designed to assist whenever required and make decisions that keep our community safe. This team has been specifically trained to handle all types of cases with fairness, empathy and care. Our 24/7 Incident Response team performs full investigations to ensure fair and logical resolutions are met.