Audio Recording: Extra protection for your rides
Choose to record audio before a trip starts and stay covered if the unexpected happens.
Why record trip audio?
Record with one tap: Both riders and drivers can record trip audio. After you tap Start, the trip will be recorded from pickup to dropoff. Neither person will be notified if the other chooses to record audio during the trip.
Evidence if you need it: The Incident Response team can access the recording in the rare case of a safety report.
Set up Audio Recording
From the DiDi or DiDi Driver app home screen, tap the blue Safety Shield > Record Audio > Set up.
When requested by your device, allow microphone permissions to enable audio recording during trips.
When you want to record trips as a rider, tap 'Start' to capture audio from pickup to dropoff for all future rides.
For drivers, go online and enable Audio Recording to automatically start and stop recording for each trip until you tap Stop or go offline.
Frequently asked questions
Where is Audio Recording available?
Audio Recording is currently only available in specific states and territories in Australia and New Zealand.
Can I use Audio Recording outside of these states and territories?
No, the Audio Recording feature is only available for trips in specific states and territories in Australia and New Zealand.
Who can use Audio Recording?
Where available, both riders and drivers have the option to record trip audio using the Safety Toolkit in the relevant DiDi app. All users are informed when the Audio Recording feature is available during a trip. However, neither person will be notified if the other chooses to enable Audio Recording.
Ensure your app is up to date to access Audio Recording through the Safety Toolkit where available.
When does recording start and stop during a trip?
If Audio Recording is enabled before the trip, it will start automatically when the driver taps Arrived upon reaching the pickup point. Otherwise, the rider or driver can manually start recording anytime during the trip. Recording stops automatically at the end of the trip, or a person can stop their recording earlier by tapping Stop in their app.
What happens if I forget to stop the recording?
Recording will automatically stop when the trip ends. For drivers, recording will stop when they go offline.
Do I have to enable Audio Recording before every trip?
No. You can opt in for all trips via the Safety Toolkit.
Is DiDi listening while audio recording?
No, DiDi is not listening as the recording is happening.
Can DiDi access my audio recordings if I don’t share them?
Yes. The DiDi Incident Response Team can access audio recordings if there is a complaint, dispute, or for safety.
Will the rider/driver know if I’m recording?
The rider and driver won’t be notified if the other chooses to record audio during a trip. Users are only informed that the Audio Recording feature is available, not whether it’s actively enabled.
What if I don’t want to be recorded during a trip?
Before a trip starts, the app will notify the rider and the driver when Audio Recording is available. However, neither party will be notified if the other chooses to enable this feature. If you prefer not to be recorded, you can cancel the trip and request another ride.