Ride safe, arrive safe.
We are committed to looking out for each and every member of our community to ensure all drivers and riders feel comfortable, respected, and at ease, while using the DiDi app.
Ride safe, arrive safe.
We are committed to looking out for each and every member of our community to ensure all drivers and riders feel comfortable, respected, and at ease, while using the DiDi app.
Below are some of the features that you have available on the DiDi Rider app
SOS Emergency Button
With the tap of a button, you can contact law enforcement and emergency services while your trip details and live location will be shared with your Trusted Contacts.
Trusted Contacts
You can share your trip with loved ones, these contacts will be sent your trip details and live location when added.
Share Your Trip Live
Our live GPS tracking allows you to share your itinerary with your trusted contacts and friends. This can be found in the Safety Toolkit.
Driver Screening
To ensure all drivers on the DiDi platform are of the highest quality, drivers can only take trips after passing numerous document verifications and the required background checks.
24/7 Incident Response
Contact our trained Incident Response team through email.
Private Numbers
When a rider and driver contact each other regarding a trip, whether that be before or after, both phone numbers will be anonymized.
Driver and Car Profile
Know who is picking you up and in what vehicle – The driver ’s rating, trip amount, profile photo, and car information are shown after the driver accepts your trip. Please check the license plate number, car model and color match the details in the app before entering the vehicle.
Unmatching
If you think that any of your drivers were not up to standard you can now unmatch with them so your trip requests are never dispatched to them again. Please remember if there was a serious incident to report it to us. Likewise, DiDi Driver-partners also have the ability to unmatch from you should they have a negative trip experience with you.
Exceeding Local Government Regulations
DiDi enforces all local government regulations. All drivers must pass numerous document verifications and the required background checks including being accredited to drive in the state they are driving in. There are limitations in the DiDi app to how many hours a driver can be driving for to combat driver fatigue. All vehicles must not exceed the set age of the state they are driving in and must pass an initial inspection and their yearly check-ups.
Partnering with Law Enforcement
DiDi will assist law enforcement agencies with all investigation requests. Helping the police helps to keep our community safer.
Listening to our Community
Our community is powered by self-reflection. We are always looking for opportunities to improve. We use such listening tools as regular safety surveys, our customer service channels, the Driver Advisory Council, focus groups and other research methods to ensure the features and procedures we create are fit for you.
Would you like to drive with DiDi?
Take home more of the fare with DiDi’s industry-leading low Services Fees and additional bonuses.
DiDi Latest Updates
Community Guidelines
We want to look out for each and every member of our community. The following guidelines are meant to ensure that drivers and riders will feel safe, respected, and at ease while using the DiDi app.
Drive Safe
We look out for each and every member of our community to ensure all drivers and riders feel comfortable, respected, and at ease, while using the DiDi app.
COVID-19 | Ride Safe, Ride Kind.
To help drivers maintain their earnings during this period when people are travelling less, we have lowered our services fee.
COVID-19 | Ride Safe, Ride Kind (Returning from overseas travel)
As per Australian Government regulations, from 11.59pm on Saturday 28 March, all returning overseas travellers are required to quarantine.
COVID-19 | Drive Safe, Drive Kind (Driver-Partners)
At DiDi we are committed to safeguarding you and the wider driver-partner and rider community during this period of uncertainty. Find below the steps we are taking to support your wellbeing and financial security.
