What happens if the recipient is unavailable to pick-up the parcel?


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What happens if the recipient is unavailable to pick-up the parcel?

If the recipient does not arrive kerbside at the drop-off location within 3 minutes, the driver will look for a safe place to leave the parcel, e.g. at the doorstep.

Note, neither DiDi nor the driver will be responsible for the parcel if the recipient does not collect it. If the driver believes that there is no safe place to leave the parcel you will have to update the drop-off location for the parcel to be returned to you. If this happens, the delivery fee you end up paying will be based on the additional distance travelled by the driver.

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