What if the driver makes me feel unsafe?
Your safety is our priority. We hope all riders can have a safe and pleasant experience during their trip. Unprofessional behaviour such as inappropriate comments, physical contact, aggressive behaviour or any other misconducts are not acceptable at DiDi.
If you’re ever in a situation in which you feel unsafe, or have been injured, you can call emergency services on 000. During a trip, you can also call 000 by using our Emergency Button, or you can share your live location with your Trusted Contacts by using the Share My Trip feature.
If you wish to report an incident, please contact us from the app. Informing us of your incident will allow us to take immediate action to ensure the DiDi platform remains safe for both riders and drivers. We will work closely in cooperation with all local authorities.