Preparing your Parcel for Delivery
What can I send? There are restrictions when using this service in terms of number of pieces, weight, size and items.
Maximum number of items 6 (bags/boxes)
Maximum weight limit of 20kg per item
Maximum item volume: 60 x 60 x 60 cm
No prohibited items are to be delivered using this service.
The driver may refuse to accept any prohibited or dangerous goods or may refuse to pick up a parcel if they reasonably suspect that it may include any prohibited or dangerous goods. DiDi cooperates with law enforcement agencies, helping the police helps to keep our community safer.
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Protect your parcel
Take reasonable steps to ensure safe delivery of the contents, e.g. do not send fragile items or thoroughly and carefully pack fragile items as you will be using the Delivery Services at your own risk.
Getting your parcel picked up
Be there for pickup
The driver will only be able to wait for 3 minutes. Be extra mindful if the pick-up location is in a no stopping/parking zone.
Give a name
Provide the Delivery driver with the first name of the recipient to ensure the delivery is being made to the correct person.
Tracking your parcel delivery
Share trip status
Share the trip status from your app with the recipient so that you can both track parcel delivery. Please use this feature to help your recipient track their delivery status. For privacy reasons, the Delivery driver is not given the recipient’s name or phone number through the app.
Be there for drop-off
Remind the recipient to track the trip so that (s)he knows when the driver is about to arrive at the drop-off location and ask the recipient to be at the drop-off location on time. The driver will only be able to wait for 3 minutes.
Help to facilitate
Remember, the driver and the recipient cannot contact each other through the DiDi app. In case the two parties are unable to locate one another, please help them find each other.
