We hope all riders can have a safe and pleasant experience during their trip. Under no circumstances does DiDi tolerate inappropriate physical contact between drivers and riders during a trip. If you’re ever in a situation in which you feel unsafe, or have been injured, you can call emergency services on 000. During a trip, you can also call 000 by using our Emergency Button, or you can share your live location with your Trusted Contacts by using the Share My Trip feature.
If a driver has made you feel uncomfortable or unsafe due to aggressive or inappropriate remarks, comments, gestures or actions, please let us know. Rest assured that these complaints are taken very seriously and will result in a thorough investigation.
Our DiDi Incident Response Team is also available 24/7, please contact us if you wish to report an incident.