We hope all riders can have a safe and pleasant experience during their trip. If you’re ever in a situation in which you feel unsafe, or have been harmed or injured, you can call emergency services on 000. During a trip, you can also call 000 by using our Emergency Button, or you can share your current location with your Trusted Contacts by using the Share My Trip feature.
If a driver discriminated against you based on your race, religion, disability, gender, or in any other way, please let us know. Rest assured that these complaints are taken very seriously and will result in a thorough investigation.
Our DiDi Incident Response Team is also available 24/7, please contact us if you wish to report an incident.