My voucher didn’t apply automatically

We’re sorry to hear that your voucher didn’t apply properly. Please keep in mind that all DiDi’s rider offers are subject to the General Terms and Conditions for Rider Offers available in the Rider app and on our website. We encourage you to review these terms and any specific restrictions noted on the vouchers carefully. If you believe you qualify for the offer but the voucher was not applied, please let us know – help.rider@au.didiglobal.com