DiDi is committed to promoting a safe and fair ridesharing community for everyone. If your driver requested cash for a trip, please let us know. Rest assured that these complaints are taken very seriously and will result in a thorough investigation.
If you’re ever in a situation in which you feel unsafe, harmed or have been injured, you can call emergency services on 000. During a trip, you can also call 000 by using our Emergency Button, or you can share your current location with your Trusted Contacts by using the Share My Trip feature.
Our DiDi Incident Response Team is also available 24/7, please contact us if you wish to report another incident.