My driver registration was unsuccessful


Help Center DiDi Australia

My driver registration was unsuccessful

Once you’ve submitted your driver application, please allow 3-5 business days for your account to be registered. If you wish to inquire about your application, please wait until after this time to do so.

If your registration was unsuccessful, you’ll be notified of the reason via SMS. If this happens, you can view any declined material and re-submit any new / valid documents for our team to reassess.

Common reasons your registration may be unsuccessful include:

– Submitting invalid or expired documents / certificates

– Not submitting all the required documents / certificates

– Providing inconsistent or false documents / certificates

– Providing incomplete documents

– Providing blurry / unclear documents where details cannot be seen

To ensure a smooth registration process, we recommend you double-check all of your documents before submitting.

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