Help Center DiDi Australia

Missing tolls

Each time you drive through a toll during a trip, the toll fee amount is automatically added to the trip fare. 

If you find you are missing a toll amount, please contact Customer Support and provide us with the following details:

– The trip you are missing a toll from 

– The toll name 

– The amount missing

If we determine that a toll amount was missing, we’ll add this toll to the next payment cycle and this will reflect in your payment statement (under ‘Other’). 

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