Lost Item

If you left an item behind during your trip, don’t worry. You can contact the driver directly through DiDi. Follow these steps:

• Open DiDi and tap “Me” in the bottom-right corner of the homepage;

• Find and open “Help Center”;

• Search for and select “I left an item in the car”;

• Follow the on-screen instructions to contact the driver and arrange the return of your item.

Special Case: If you lost the phone used to request this trip, you may be unable to contact the driver yourself through DiDi. Tap the entry point below and complete the form, and we will assist you further.

I lost the phone used to request the trip