It is your responsibility to have proper coverage for your delivery trips. Please check with your insurance provider.
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How can I improve my rating?
Where do I upload / update driver documents?
Can I drive in multiple cities?
How do I receive new Stickers / Referral Cards?
How do I update my bank details?
How do I update my account info?
I haven’t received my Weekly Earnings
Why was my payment withheld?
Where can I view my trip earnings?
How are my Weekly Earnings calculated?
How do Rewards work?
Why didn’t my trip earnings include Dynamic Pricing?
How are fares calculated?
How does the Cancellation Fee work?
How do I request a Cleaning Fee?
Dynamic Cancellation Fees
How do I sign up as a driver-partner?
What signage requirements do I need?
How to download the DiDi Driver app
How long does it take to register?
What are DiDi’s car requirements?
My driver registration was unsuccessful
Registering for an ABN or GST
Can I receive customer support in person?
Changing my driving preference
How Acceptance Rate (AR) works
How Completion Rate (CR) works
How High Demand Works
Driving with DiDi at the airport
Can I answer calls while driving?
How do I contact a rider?
How do Point-to-Point trips work?
How do Back-to-Back trips work?
How to stay safe on the road?
What counts towards the 13-hour online time limit?
How do I know how many hours I have been online?
How do I know when I can go back online?
Ensuring a better journey
Anti-Discrimination and Sexual Harassment
When will the 13 hours of online time reset?
Where is DiDi available?
Cancelling a ride
Getting a trip receipt
Can I use the DiDi app for trips outside Australia?
Rating a driver
Rating your driver
I can’t contact my driver
Contacting a driver
The driver was impolite
Getting a fare estimate
How are trip fares calculated?
I was charged a Cleaning Fee by the driver
Why does my trip fare include Dynamic Pricing?
I didn’t receive my voucher or reward
My voucher didn’t apply automatically
My driver requested cash
I can’t pay for the trip
What is Split Fare?
Error adding a payment method
Which payment methods can I use?
Why was I charged before taking a trip?
I have an unknown DiDi charge in my bank account
I was charged twice for my trip
I paid a toll using cash
How do I redeem a voucher / reward / promo code?
I have a payment pending
Paying with a credit / debit card
What if the driver makes me feel unsafe?
I was involved in an accident
When should I use the Emergency Button?
How do I share my trip status?
The driver was aggressive towards me
The driver discriminated against me
The driver’s car didn’t match the description
The driver didn’t match the driver’s profile photo
How do I set Trusted Contacts?
How to get a DiDi rider account
Changing your email address
Changing your mobile number or profile picture
Changing the language
Refer a friend
Can I sign into DiDi-Rider with my DiDi-Greater China account details?
Can I register a Business Account?
How do I delete my DiDi account?
I forgot my password
Updating or deleting an address
Can minors ride alone with DiDi?
Can I pre-book a trip?
Riding with pets
Riding with children
Requesting a ride with multiple stops
Riding with assistive devices
Ride now with DiDi
Updating your pickup / drop-off location
What is DiDi Delivery?
Tips while using DiDi Delivery
How does DiDi Delivery work?
Are there any restrictions on the items that I can send via DiDi Delivery?
Is my parcel insured during delivery?
What if my parcel is delivered to the wrong person?
What happens if my item(s) is damaged or lost?
Can I ride in the car along with my parcel?
Can my trip be cancelled after it has begun?
Can I add / modify drop-off location(s)?
What happens if the recipient is unavailable to pick-up the parcel?
What happens if the recipient is late to the drop-off location?
Can the driver and the recipient contact each other?
What is the “Share Trip” feature?
What happens if I am late to the pick-up location?
STEP 01 Getting Delivery Requests
STEP 02 Direct Pickup and Verification
STEP 03 Carefully Load Into Car
STEP 04 Arrive and Notify
STEP 05 Drop-off at Doorstep
STEP 06 In-app Payment
Delivery Restrictions for Personal Item(s)
Undelivered Alcohol, Tobacco & Age-restricted Items
Undelivered In-store Items
Is my Delivery trip covered by insurance?
Am I eligible for DiDi Delivery?
How do I notify the customer that I have arrived?
What type of items can I expect to deliver?
How do I know I am picking up a Delivery?
What happens if I cannot locate the recipient and the sender is uncontactable?
What happens if I cannot locate the recipient?
Can I inspect the package?
Can I stop receiving Delivery requests?
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