I was involved in an accident
We hope all riders can have a safe and pleasant experience during their trip. If you’re ever in a situation where you feel unsafe or have been injured, please immediately call Emergency Services (000). During a trip, you can use our Emergency Button to call 000. You can also send your location and trip progress to your Trusted Contacts using the ‘Share Trip’ feature.
Whatever the nature of the accident , please also let us know. Rest assured that these complaints are taken very seriously and will result in a thorough investigation.
Our DiDi Incident Response Team is also available 24/7, please contact us if you wish to report an incident.