If you believe you were charged twice for your trip, please confirm your previous payment was successful. If the payment amount is pending and close to the Estimated Fare, it is most likely an Authorisation Hold. This amount is used to verify your payment method and protect you against fraud. Once a trip has been cancelled or completed, the Authorisation Hold amount will be released.
Please note: the Authorisation Hold will be returned to your account automatically and will be released within 3-7 business days depending on your financial institution. Please contact your bank for further information.
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