I was charged a Cleaning Fee by the driver

DiDi Centro de Ayuda

To ensure riders enjoy a safe and comfortable trip, drivers are encouraged to keep their vehicles regularly clean, sanitised and well maintained at all times. If a rider makes a mess, or litters and damages the vehicle in any way, they might need to compensate the driver for the financial loss suffered by their driver.

A Cleaning Fee will apply based on the evidence submitted by the driver. This includes photos of the mess / damage and a cleaning service receipt. If a Cleaning Fee is applied, the entire amount will be given to the driver. We’ll also provide you with details of the cleaning fee. If you believe that the Cleaning Fee amount is inaccurate, or wish to dispute the cleaning fee, you can submit an appeal.

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