I haven’t received my Weekly Earnings

DiDi Centro de Ayuda

Your Weekly Earnings are deposited into your chosen bank account every Monday and should be available on the same day. If a public holiday falls on a Monday, your Weekly Earnings will be deposited the following day (Tuesday).

If you still haven’t received your earnings (and it isn’t a public holiday), we recommend doing the following steps: 

  • Ensure your bank details are correct

  • Contact your bank to ensure your account status is “normal” (not closed or frozen)

Once you’ve corrected your bank details, your Weekly Earnings will be deposited into your account as soon as possible. If you’re still unable to receive your earnings, please reach out to our Customer Support team for assistance.

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