I have an unknown DiDi charge in my bank account

If you don’t recognise a payment in your bank account, please check if the following apply:

1. Do you share your account with a partner, friend or family member?

2. Try locating the payment in My Trips. In some cases, the amount could be for a trip or Cancellation Fee where the payment process was delayed.

3. If the payment amount is pending and close to the Estimated Fare, it is most likely an

   Authorisation Hold

   . This amount is used to verify your payment method and protect you against fraud. Once a trip has been cancelled or completed, the Authorisation Hold amount will be released.

Please note: the time it takes for an Authorisation Hold to return to your account depends on your financial institution. Please contact your bank for further information.