If you don’t recognise a payment in your bank account, please check if the following apply:
Do you share your account with a partner, friend or family member?
Try locating the payment in My Trips. In some cases, the amount could be for a trip or Cancellation Fee where the payment process was delayed.
If the payment amount is pending and close to the Estimated Fare, it is most likely an
. This amount is used to verify your payment method and protect you against fraud. Once a trip has been cancelled or completed, the Authorisation Hold amount will be released.
Please note: the time it takes for an Authorisation Hold to return to your account depends on your financial institution. Please contact your bank for further information.
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