I didn’t receive my voucher or reward


Help Center DiDi Australia

I didn’t receive my voucher or reward

We’re sorry to hear that you didn’t receive your voucher, reward. To confirm it has not been added to your account, please follow these steps:

 – Ensure your location is enabled

 – Go to Promotions > My vouchers

Please note that all DiDi’s rider offers are subject to the General Terms and Conditions for Rider Offers and any specific terms and conditions available in the Rider app and/or on our website. We recommend that you review these terms carefully. 

If you believe that you qualify for the offer but still can’t see your voucher or reward, please let us know – help.rider@au.didiglobal.com 

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