I didn’t receive my voucher or reward

We’re sorry to hear that you didn’t receive your voucher, reward. To confirm it has not been added to your account, please follow these steps:

 – Ensure your location is enabled

 – Go to Promotions > My vouchers

Please note that all DiDi’s rider offers are subject to the General Terms and Conditions for Rider Offers and any specific terms and conditions available in the Rider app and/or on our website. We recommend that you review these terms carefully.