How do I contact a rider?


Help Center DiDi Australia

How do I contact a rider?

Once you’ve accepted a trip request, you can contact the rider via message / phone call. To contact your rider:

– Tap the PHONE icon to call 

– Tap the MESSAGE icon to send an in-app message

Please note: for privacy reasons, mobile numbers are kept anonymous for both riders and drivers. If the trip ended within the last 7 days, the rider can contact you directly through the self-help function in the app. Please remind your rider to take all of their belongings with them when the trip has ended! 

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