How can I improve my rating?

We asked riders what they appreciate most about drivers, here’s what they valued most:

• When drivers are friendly and greet riders when they get in and out of the car

• When drivers offer to assist riders with luggage, without having to ask

• Riders really enjoy being offered treats such as chewing gum, water and charging cables during the trip

• When drivers ask if riders have preferred routes or if they would prefer to follow the GPS

• Clean and tidy cars with minimal odours —You can also find specific rider feedback in your app, under Account > Star Rating.

The following guidelines can also help you stay on top of your rating:

★ Social Cues on Cue

• Always offer a friendly greeting to riders

• Keep conversations polite & appropriate

• Extra tip: Ask riders if there is a radio station they prefer

★ Squeaky Clean Wheels

• Keep your vehicle clean and free of strong smells

• Ensure essential functions are working properly

★ Smooth, Safe and Responsible Driving

• Always follow the speed limit and road rules

• Ensure riders wear their seatbelt

• Take regular breaks and avoid fatigue

★ 5-Star Service, 5-Star Rating

• Arrive at the pickup point on time

• Check with riders for their preferred route

• Remind riders to take their belongings 

• Notify riders of any necessary tolls or fees