How can I improve my rating?


Help Center DiDi Australia

How can I improve my rating?

We asked riders what they appreciate most about drivers, here’s what they valued most:

  • When drivers are friendly and greet riders when they get in and out of the car

  • When drivers offer to assist riders with luggage, without having to ask

  • Riders really enjoy being offered treats such as chewing gum, water and charging cables during the trip

  • When drivers ask if riders have preferred routes or if they would prefer to follow the GPS

  • Clean and tidy cars with minimal odours —You can also find specific rider feedback in your app, under Account > Star Rating.

The following guidelines can also help you stay on top of your rating:

★ Social Cues on Cue

  • Always offer a friendly greeting to riders

  • Keep conversations polite & appropriate

  • Extra tip: Ask riders if there is a radio station they prefer

★ Squeaky Clean Wheels

  • Keep your vehicle clean and free of strong smells

  • Ensure essential functions are working properly

★ Smooth, Safe and Responsible Driving

  • Always follow the speed limit and road rules

  • Ensure riders wear their seatbelt

  • Take regular breaks and avoid fatigue

★ 5-Star Service, 5-Star Rating

  • Arrive at the pickup point on time

  • Check with riders for their preferred route

  • Remind riders to take their belongings 

  • Notify riders of any necessary tolls or fees

More FAQ for Drivers

Read for more information

More FAQ for Drivers

Read for more information

More FAQ for Riders

Read for more information

More FAQ DiDi Delivery Rider

Read for more information

More FAQ DiDi Delivery

Read for more information

didi conductor logo

DiDi Driver

Make Extra Money