DiDi Centro de Ayuda

In order to provide a better rider experience, Dynamic Pricing applies during periods of high demand. This means your trip fare may be higher than usual to ensure there are enough drivers around during this time. You’ll be able to tell this by the multiplier that is added to the Base, Time, Waiting and Distance Fares. Fees such as tolls are not subject to the Dynamic Pricing Multiplier.

Please note: the Dynamic Pricing Multiplier is not fixed and can change according to the day, time and location.

If you request a trip during a period of high demand, you’ll receive an in-app message to notify you of the Dynamic Pricing change. The Dynamic Pricing multiplier icon can also be found below your Fare Estimate and will be shown before you tap CONFIRM. 

To view / check the Dynamic Pricing:

1) Before a trip, view the Dynamic Pricing in Fare Estimate

2) After a trip, view the Dynamic Pricing in Fare Breakdown

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