Help Center DiDi Australia

Driver Suspension

DiDi seeks to promote a safe and reliable ridesharing community. To achieve this, we have introduced some metrics such as the Star Rating system and a minimum requirement for your Acceptance Rate (AR) and Completion Rate (CR).

Behaviour which may affect your Star Rating / CR / AR and lead to your account suspension, includes, but is not limited to:

– Swiping Complete Trip instead of Cancel Trip

– Cancelling multiple trips after acceptance

– Declining multiple trip requests

– Starting multiple trips without picking up the rider

– Starting multiple trips before picking up the rider

– Completing multiple trips without picking up the rider

– Not swiping ‘Complete Trip’ after the rider has left the car

– Making unnecessary detours or stops

More FAQ for Drivers

Read for more information

More FAQ for Drivers

Read for more information

More FAQ for Riders

Read for more information

More FAQ DiDi Delivery Rider

Read for more information

More FAQ DiDi Delivery

Read for more information

didi conductor logo

DiDi Driver

Make Extra Money