Driver Suspension

DiDi seeks to promote a safe and reliable ridesharing community. To achieve this, we have introduced some metrics such as the Star Rating system and a minimum requirement for your Acceptance Rate (AR) and Completion Rate (CR).

Behaviour which may affect your Star Rating / CR / AR and lead to your account suspension, includes, but is not limited to:

– Swiping Complete Trip instead of Cancel Trip

– Cancelling multiple trips after acceptance

– Declining multiple trip requests

– Starting multiple trips without picking up the rider

– Starting multiple trips before picking up the rider

– Completing multiple trips without picking up the rider

– Not swiping ‘Complete Trip’ after the rider has left the car

– Making unnecessary detours or stops