Cancelling a ride

To cancel your request, tap ‘Cancel Trip’ on the lower-left of the screen. Don’t forget! You’re not able to cancel once the trip has started.

We’ve also got Cancellations Fees in place to keep things fair for all users. Please keep in mind that each city has its own cancellation rules. For details, please visit our Cancellation Policy available in the DiDi-Rider app.

Please note: if you’re running a little late, we recommend contacting the driver to let them know.