Your safety comes first. Rider Safety Features.

We continually improve our service and safety standards to ensure an enjoyable rideshare experience for riders.

Safety DiDi

Riders Safety Features

SOS Button

SOS Button

With the tap of a button, you can contact law enforcement and emergency services. Your location details will also be shown in-app for easy reference....
Unmatch drivers

Unmatch drivers

If you think that any of your drivers were not up to standard you can now unmatch with them so your trip requests are never dispatched to them again. Please remember if there was a serious incident to report it to us....
Share trip

Share trip

Our live GPS tracking allows you to share your trip with your Trusted Contacts. This can be found in the Safety Toolkit....
Private Numbers

Private Numbers

When a rider and driver contact each other regarding a trip, whether that be before or after, both phone numbers will be anonymised....
Hidden Addresses

Hidden Addresses

To protect your personal information, your specific pick up and drop off addresses are hidden after the trip finishes....
Driver Screening

Driver Screening

To ensure all DiDi driver-partners are of the highest quality, they’re required to pass a series of safety verifications and background checks prior to driving....
Facial Verification

Facial Verification

Facial verification matches a picture of your driver against the approved profile picture to make sure that it is not someone else driving....
TripCheck

TripCheck

If anything unusual is detected during your trip you will receive a notification. If there is a problem our safety toolkit and SOS button will be made available to you....
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