If you have a problem please contact with our support team
DiDi Customer Support can assist you with any enquiries, issues, or questions you have with DiDi.
You can speak to our Customer Support Team by calling 1800 413 678.
Need further information, you can contact DiDi Customer Support directly via email at help.driver@au.didiglobal.com or help.rider@au.didiglobal.com
For any safety critical incidents, you can contact the 24/7 DiDi Incident Response Team on +61 2 8488 0901 or via email at help.safety@didiglobal.com
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