Contact Us
For the fastest assistance, please open your DiDi Rider App and navigate to the Help Centre from the left-hand menu.
We are here to listen to you.
Account Risk Issues
If you can no longer access your account, notice any suspicious activity, or see trips or charges you do not recognize, please contact our Support Team immediately by sending a private message to one of our Official DiDi Social Media Channels:
Instagram: https://www.instagram.com/didiaunz/
Facebook: https://www.facebook.com/DiDiAUNZ/
Urgent Contact
For safety critical incidents in New Zealand, please contact the 24/7 DiDi Incident Response Team via App.
