We are here to listen to you.

What do you need?

DiDi Customer Support can assist you with any enquiries, issues, or questions you have with DiDi.

Email us

For further information, contact DiDi Customer Support via the DiDi app or at help.driver@nz.didiglobal.com.

Urgent Contact

For any safety critical incidents, you can contact the 24/7 DiDi Incident Response Team via email at help.safety.nz@didiglobal.com