Where is Audio Recording available?
Audio Recording is currently only available in specific states and territories in Australia and New Zealand.
Can I use Audio Recording outside of these states and territories?
No, the Audio Recording feature is only available for trips in specific states and territories in Australia and New Zealand.
Who can use Audio Recording?
Where available, both riders and drivers have the option to record trip audio using the Safety Toolkit in the relevant DiDi app. All users are informed when the Audio Recording feature is available during a trip. However, neither person will be notified if the other chooses to enable Audio Recording.
Ensure your app is up to date to access Audio Recording through the Safety Toolkit where available.
When does recording start and stop during a trip?
If Audio Recording is enabled before the trip, it will start automatically when the driver taps Arrived upon reaching the pickup point. Otherwise, the rider or driver can manually start recording anytime during the trip. Recording stops automatically at the end of the trip, or a person can stop their recording earlier by tapping Stop in their app.
What happens if I forget to stop the recording?
Recording will automatically stop when the trip ends. For drivers, recording will stop when they go offline.
Do I have to enable Audio Recording before every trip?
Yes. You need to manually enable Audio Recording before each trip you want to record.
Can I manually delete audio recordings?
You can manually delete an audio recording at any time. Once deleted, they’re no longer available and can’t be recovered. Follow these steps to permanently delete an audio recording:
For riders, go to My Trips in the DiDi app.
For driver-partners, go to Earnings > Trip History in the DiDi Driver app.
Trips with an audio recording available will display a Recorded icon.
Select a trip with an audio recording and tap the Bin icon next to the recording at the bottom of the page.
