Your safety comes first. Rider Safety Features.
We continually improve our service and safety standards to ensure an enjoyable rideshare experience for riders.
We continually improve our service and safety standards to ensure an enjoyable rideshare experience for riders.
With the tap of a button, you can contact law enforcement and emergency services. Your location details will also be shown in-app for easy reference.
If you think that any of your drivers were not up to standard you can now unmatch with them so your trip requests are never dispatched to them again. Please remember if there was a serious incident to report it to us.
Our live GPS tracking allows you to share your trip with your Trusted Contacts. This can be found in the Safety Toolkit.
When a rider and driver contact each other regarding a trip, whether that be before or after, both phone numbers will be anonymised.
To protect your personal information, your specific pick up and drop off addresses are hidden after the trip finishes.
To ensure all DiDi driver-partners are of the highest quality, they’re required to pass a series of safety verifications and background checks prior to driving.
Facial verification matches a picture of your driver against the approved profile picture to make sure that it is not someone else driving.
If anything unusual is detected during your trip you will receive a notification. If there is a problem our safety toolkit and SOS button will be made available to you.
Turn on Audio Recording for an added layer of protection. Audio Recording is currently only available in specific states and territories in Australia and New Zealand.
Facial verification is used to secure your account against any unwanted activity. This matches a picture of you against your profile picture to make sure that it is you logging into your driver account and not someone else.
Get to know your rider before accepting the trip by viewing their star rating.
Before accepting a trip you can preview the destination to make sure you know where you are going at all times.
If anything unusual is detected during your trip you will receive a notification. If there is a problem our safety toolkit and SOS button will be made available to you.
Our live GPS tracking allows you to share your trip with your Trusted Contacts. This can be found in the Safety Toolkit.
If you think that any of your riders were not up to standard you can now unmatch with them so you will never receive a trip request from them again. Please remember if there was a serious incident to report it to us.
When a rider and driver contact each other regarding a trip, whether that be before or after, both phone numbers will be anonymised.
With the tap of a button, you can contact law enforcement and emergency services. Your location details will also be shown in-app for easy reference.
If you ever feel unsafe during a trip, you can get in touch with our Incident Response Team for immediate assistance.
Add your family and friends as Trusted Contacts to track your live location in a single tap.
To help keep everyone safe on the road, drivers are prompted to take a break after 8 consecutive hours of driving.
This feature allows female driver-partners the choice to be matched with only female riders.
Turn on Audio Recording for an added layer of protection. Audio Recording is currently only available in specific states and territories in Australia and New Zealand.