DiDi gift cards (each, a "Gift Card") are issued by DiDi Mobility (Australia) Pty Ltd (ACN 623 144 963) ("DiDi"). By purchasing and/or redeeming a Gift Card, you accept these terms and conditions.
Gift cards can be purchased for a minimum value of $10 and a maximum value of $30.
Gift Cards can only be redeemed via the DiDi app and used in Australian and New Zealand cities where DiDi is available.
You must have an active and valid DiDi account to redeem a Gift Card.
To activate your Gift Card, you must:
Have an active & valid DiDi account to redeem the gift card
Have an active DiDi rider App
Have at least one payment method in your DiDi account
To redeem your Gift Card, you must:
Go to the "Promotions" section in the DiDi app,
ap "Enter here" and enter the promo code,
Click "Apply" to redeem.
There is no fee to redeem a Gift Card.
Once a Gift Card is applied to your DiDi account, you cannot transfer the Gift Card to another DiDi account.
If you have multiple payment methods in your DiDi app, the Gift Card will become your default payment method / when you book a ride you will need to select to make your payment from the Gift Card.
If the balance on your Gift Card is not sufficient to cover the cost of your ride with DiDi, you may be required to provide a secondary payment method to use a Gift Card. Expiry
Gift Cards will expire [on the date shown on the card/[4] years after the date of purchase]. Upon expiry, the Gift Card will not be available for use.
If there is any remaining balance on your Gift Card on the date of expiry, any remaining balance on the Gift Card will be forfeited.
To check the balance of your Gift Card:
Go to the "Promotions" section in the DiDi app
Gift Cards are not transferable, exchangeable or redeemable for cash. Gift Cards and purchases made with Gift Cards are not refundable, unless required by law.
You must not use a Gift Card in connection with any marketing, promotion or advertising activities without the prior express written consent of DiDi.
Gift Cards are not reloadable. Once you purchase a Gift card, you cannot add additional funds to the card.
You are responsible for a Gift Card once you purchase it. DiDi will not replace a Gift Card if it is misused, lost, stolen or damaged.
DiDi reserves the right to void a Gift Card if it suspects that a Gift Card was obtained, or used fraudulently, unlawfully or otherwise in violation of these terms and conditions.
The use of any Gift Card is subject to DiDi's applicable Terms and Conditions, as available in the DiDi app or on the DiDi website at https://web.didiglobal.com/au/legal/.
DiDi reserves the right to change these terms and conditions at any time. Where it is practical to do so, DiDi will notify you of such changes. Liability
You are responsible for the use and safety of a Gift Card and all transactions involving your Gift Card.
Nothing in these terms and conditions restricts, excludes or modifies any consumer rights under any statute including the Competition and Consumer Act 2010 (Cth) or the New Zealand Consumer Guarantees Act 1993.
Subject to the previous paragraph, DiDi are not liable (including in negligence) for any loss (including indirect, special or consequential loss or loss of profits), expense, damage, personal injury, illness or death suffered in connection with a Gift Card or any use of a Gift Card, except for any liability which under statute cannot be excluded (in which case that liability is limited to the greatest extent allowed by law).
Without limiting the previous paragraphs, a Gift Card will not be reissued unless you can prove to the reasonable satisfaction of DiDi that the Gift Card is damaged or faulty due to the fault of DiDi, or if DiDi has acted in breach of any condition or warranty under the relevant consumer law. Questions and Complaints
Any questions or complaints relating to a Gift Card should be directed to help.rider@au.didiglobal.com.
This version of these terms and conditions is dated 19th December 2022.