We want to look out for each and every member of our community. The following guidelines are meant to ensure that drivers and riders will feel safe, respected, and at ease while using the DiDi app.

Our Guidelines are based on six principles:

Some of these guidelines reflect DiDi’s formal policies. Others are there to help community members create and sustain a ridesharing culture that is good for everyone. Failing to live up to the Guidelines is a failure to live up to community expectations. This may result in suspension or disqualification from DiDi’s platform.

Safety on the Road

Safety comes first. Nobody should have to worry when they hop in the car, or when they pick up a rider. This means:

What are DiDi’s vehicle requirements?

To meet our requirements, a vehicle needs to:

Why is it important to manage driver fatigue?

20-30% of all fatal accidents in Australia happen because of fatigue or tiredness while driving. Fatigue is the second biggest killer on the roads in NSW. There are some important things to be aware of:

What are the early warning signs of fatigue?

You might catch yourself doing any of the following while you’re on the road:

These are early warning signs. If you recognise any of these signs, you should take a break from driving.

If you are seriously fatigued, you might experience a ‘microsleep’ – a brief and unintended episode of sleep. It will generally be accompanied by head-snapping, nodding, or closing your eyes. This can be deadly if it happens while you’re at the wheel. If you notice this happen, you should pull over immediately and stop driving.

How can you avoid driving tired?

It’s important to think about how tired you are before and while you are driving. There are a number of key strategies you can use to lower the risks of driving tired.

Before you drive:

While driving:

Security and Respect in the Vehicle

Everybody deserves to feel secure and respected in the vehicle. This means:

What does sexual harassment mean?

Sexual harassment is any unwanted, unwelcome or uninvited behaviour of a sexual nature which makes a person feel humiliated, intimidated or offended. Sexual harassment can take many different forms and may include physical contact, verbal comments, jokes, propositions, the display of offensive material, or other behaviours which create a sexually hostile environment.

Examples of sexual harassment can include:

Honesty, Integrity, and Authenticity

Riders and drivers should help to create an atmosphere of trust. This means:

Riders should notify DiDi if they have lost an item, Riders can do this using the ‘Lost and Found’ self-help feature in the app. If you’re having trouble contacting a driver about your lost item, please remember that they may be driving or unable to answer your call immediately. If your lost item is not found, we strongly recommend you contact your local police station for further assistance.

Drivers should notify DiDi of any items that were left in their car. The rider will then be notified and provided with a phone number to contact you, subject to your consent. We believe this is the best way to organise the return of the item. If you’re unable to assist with the return of an item, you may take it to your nearest police station and provide us with the address.

Following the Law

Being Reliable

Your feedback matters

Safe Travels,

DiDi New Zealand