We are here to listen to you.

What do you need?

DiDi Customer Support can assist you with any enquiries, issues, or questions you have with DiDi.

Email us

For further information, contact DiDi Customer Support via the DiDi app.

Urgent Contact

For safety critical incidents in New Zealand, please contact the 24/7 DiDi Incident Response Team via email at help.safety.nz@didiglobal.com.