DiDi Delivery Sender Hub

DiDi Delivery Affordable, on-demand city-wide delivery.What is DiDi Delivery?

DiDi Delivery Sender Hub
2022-08-20

DiDi Delivery

Affordable, on-demand city-wide delivery.

What is DiDi Delivery?

DiDi Delivery is an on-demand delivery service allowing New Zealanders to send and receive parcels – all delivered by DiDi drivers. Individuals and businesses can request delivery of items across your cities anywhere, anytime.  On-demand Delivery Arrange a Delivery on-demand with DiDi Drivers ready to pick up your parcel for delivery in minutes. No pre-booking needed! Low Delivery Fares starting from $6* Get an instant estimate for your delivery fare in your DiDi app. Fares start from as low as $6*.*Minimum fare may differ by city. Contactless Kerbside Delivery Delivery drivers work hard to deliver parcels in a contactless and COVIDSafe way. Live Parcel Tracking With “share trip”, both you and the recipient will be able to track your delivery in real-time.

Making a Delivery Request

Enter the drop-off location in the destination bar of your DiDi app and select DiDi Delivery to get an estimate for the delivery fare. If you’re arranging a pick up at a different place to where you are located, you’ll need to manually enter the pick-up location too. Parcel already to go? Tap confirm.

Connect to a nearby Delivery driver

You’ll be matched to a Delivery driver in minutes and see their name and car details in the app. Just like when you book a ride with us.

Contactless Kerbside Pickup

Match the Delivery driver’s details in the app and meet your driver at kerbside with your parcel. To help ensure a COVIDSafe experience, please load the parcel yourself into the car. Share the recipient’s first name with the driver so that they can confirm upon delivery.

Share Parcel Tracking

To help the recipient track the delivery and be ready for collection, share the trip live with the recipient by entering their mobile number in your DiDi app. For privacy reasons, the Delivery driver is not given and the recipient’s name or phone number through the app and will not be able to contact them directly, so it’s important that you notify the recipient directly using the Share Trip feature so live updates can be viewed in realtime.

Contactless Kerbside Drop-off

Ensure that the parcel recipient is ready at the kerbside to unload the parcel directly from the Delivery driver’s car. See FAQ section if the recipient is unavailable for pick up

In-app Payment 

Once the parcel is delivered, the delivery fee will be charged using your preferred payment method in the app. Head to the DiDi app and get those documents, groceries, sourdough starter or birthday present delivered today!

Tips while using DiDi Delivery

 

Preparing your Parcel for Delivery

What can I send? There are restrictions when using this service in terms of number of pieces, weight, size and items.

  • Maximum number of items 6 (bags/boxes)

  • Maximum weight limit of 20kg per item

  • Maximum item volume: 60 x 60 x 60 cm

  • No prohibited items are to be delivered using this service.

     

The driver may refuse to accept any prohibited or dangerous goods or may refuse to pick up a parcel if they reasonably suspect that it may include any prohibited or dangerous goods. DiDi cooperates with law enforcement agencies, helping the police helps to keep our community safer.Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.

Protect your parcelTake reasonable steps to ensure safe delivery of the contents, e.g. do not send fragile items or thoroughly and carefully pack fragile items as you will be using the Delivery Services at your own risk. 

Getting your parcel picked up

Be there for pickupThe driver will only be able to wait for 3 minutes. Be extra mindful if the pick-up location is in a no stopping/parking zone.Contactless kerbside pickupLoad the parcel(s) into the car by yourself to help ensure a COVIDSafe and contactless experience.Give a nameProvide the Delivery driver with the first name of the recipient to ensure the delivery is being made to the correct person. 

Tracking your parcel delivery

Share trip status Share the trip status from your app with the recipient so that you can both track parcel delivery. Please use this feature to help your recipient track their delivery status. For privacy reasons, the Delivery driver is not given the recipient’s name or phone number through the app. Be there for drop-off Remind the recipient to track the trip so that (s)he knows when the driver is about to arrive at the drop-off location and ask the recipient to be at the drop-off location on time. The driver will only be able to wait for 3 minutes. Help to facilitate Remember, the driver and the recipient cannot contact each other through the DiDi app. In case the two parties are unable to locate one another, please help them find each other. Contactless Kerbside Drop-off Make sure the recipient is aware of the contactless delivery procedure and that (s)he collects the package(s) directly from the car.

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