DiDi Delivery info Hub

Earn by Delivering Parcels. Individuals and businesses can request delivery of items across your cities anywhere, anytime.

DiDi Delivery info Hub
2022-08-20

Earn by Delivering Parcels

What is DiDi Delivery

DiDi Delivery is an on-demand delivery service allowing New Zealanders to send and receive parcels – all delivered by DiDi drivers. Individuals and businesses can request delivery of items across your cities anywhere, anytime. 

The Story of DiDi Delivery?

DiDi is committed to helping the community stay connected and creating new ways to support the driver community, particularly in times of need. With people adjusting to a new norm due to COVID-19, we understand that the community’s needs have changed and we have worked hard to respond.DiDi Delivery is now available in Auckland, providing a safe and affordable way to send and receive parcels on demand.  

How it Works? 

STEP 01

Getting Delivery Requests

Tap to Go Online to start receiving Delivery requests. Don’t worry, you will still get rideshare (i.e. Express) trip requests as well. All Delivery requests are identifiable by the Delivery badge.

STEP 02

Contactless Kerbside Pickup

After accepting a Delivery request, the rider will be asked to meet you at kerbside to safely load their parcel into your car. Be sure to check your app as you may receive additional instructions.

STEP 01

Contactless Kerbside Drop-off

Like a rideshare trip, simply drive to the drop-off location, where the recipient will be asked to meet you at kerbside to pick up the parcel. *If you are unable to contact the recipient after waiting for > 3 minutes at the drop-off location, contact the sender (rider) and ask them if they would like to have the parcel dropped off at the destination or return the parcel to the sender, by adding the pickup location as a second stop in their DiDi app. When a second stop is added, the app will recalculate the delivery fee.

STEP 01

In-app Payment 

DiDi Delivery payments are processed through your DiDi Driver-app at the end of a trip, just like with rideshare.Level Up on DiDi AdvanceDiDi Delivery will count towards DiDi Advance – giving you another way to progress through DiDi Advance levels. 

Delivery during COVID-19

Contactless Handling & DeliveryTo help you stay safe and avoid the spread of COVID-19, we ask that you practice extra caution when completing Delivery requests by allowing the sender and recipient to load and unload their parcel respectively. How do I make contactless deliveries?In order to ensure Contactless Delivery, drivers are not required to handle parcels directly at any point in time. At the pick-up location, the sender can load the parcel into your car. The recipient of the parcel will also be asked to collect the parcel directly from your car at the drop-off location.

Guidelines

Safety Guidelines

  • Hand hygiene.

     

    Always wash hands before and after a trip.

  • Social distance.

     

    Maintain a safe social distance of 1.5m when meeting face to face to pickup or drop off the item(s) to the customer. 

  • Confirm the customer.

     

    Always confirm the sender and recipient’s identity by asking for their first name. 

  • Digital payments.

     

    All payments are made directly through the app.

Food Delivery Guidelines

DiDi Delivery recommends you comply with the applicable Food Standards Code set out by Food Safety Standards New Zealand.

  • Use temperature controlled storage bags. 

  • Keep your vehicle and temperature controlled bags in clean and good condition.

  • Take the quickest route from pick up to delivery.

  • Deliver all food within 30 minutes of pick up.

  • For delivery of perishable foods (such as fish, fruit, milk and seafood), keep them cool during transport.  Where possible, avoid placing food in direct sunlight. Hot foods (such as takeaway food and certain grocery items) must be kept hot.

  • Don’t touch food and beverages and ask the seller to pack the items appropriately.

  • Maintain an appropriate distance if you are delivering food by placing the delivery as advised by the recipient of the delivery (for example, on the ground by the door).

  • Do not leave food unattended at the time of delivery unless arrangements have been made with the recipient

Community Guidelines

  • A DiDi Delivery should be a positive experience for everyone. Be fair, transparent and respectful with every Delivery. 

  • If you are unable to contact the recipient after waiting for > 3 minutes at the drop-off location, contact the sender (rider) and ask them if they would like to leave the parcel at the drop-off location or return the parcel to the sender by adding the pickup location as a second stop in their DiDi app. When a second stop is added, the app will recalculate the delivery fee.

  • If you suspect you are being asked to deliver a prohibited item, cancel the request, contact local authorities then report the sender to DiDi.

Delivery Restrictions

Size restrictions

DiDi Delivery suggests the following limits for delivery:

  • Maximum number of items 6 (bags / boxes)

  • Maximum weight limit of 20kg per item

  • Maximum item volume: 60 x 60 x 60 cm

Delivery drivers may cancel a request if they have difficulty lifting any items, delivery exceeds size guidelines or are asked to pick up prohibited goods.  When accepting a Delivery request, we recommend calling the sender to confirm the type of items (contents, weight, size) being delivered.

Prohibited Items

You should not complete Delivery requests that involve or relate to any of the following:

  • Any unlawful, illegal, fraudulent, hazardous, or harmful items or activities, including those relating to weapons, drugs or alcohol;

  • Any misleading, deceptive, unethical or immoral activities;

  • Any items or activities contrary to DiDi New Zealand’s values; or 

  • Any items or activity that in DiDi New Zealand’s opinion may cause reputational damage or harm to DiDi New Zealand.

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